Corporate Trainer - Customer Service Excellence

Join Teleperformance as a Corporate Trainer and play a pivotal role in shaping the future of customer service excellence. Based in the vibrant regions of Bali, you will lead training initiatives, mentor agents, and ensure seamless transitions during your training sessions. This is your chance to make a real impact on the customer service landscape in one of Indonesia's most dynamic locations.

As a Corporate Trainer at Teleperformance, you'll be at the forefront of developing and delivering training programs that elevate customer service standards. You'll work closely with agents, providing them with the tools and knowledge they need to excel in their roles. Your daily tasks will include designing training materials, conducting workshops, and evaluating the effectiveness of your training programs. This role offers a unique opportunity to grow both professionally and personally, with the support of a team that values innovation and excellence.

📋 Tanggung Jawab Pekerjaan

• Develop and deliver training programs to enhance customer service skills.
• Conduct workshops and mentorship sessions for agents.
• Create and update training materials, including manuals and e-learning modules.
• Evaluate the effectiveness of training programs and provide feedback.
• Collaborate with team leaders to ensure smooth transitions during training sessions.
• Stay updated with industry trends and best practices in customer service.
• Provide coaching and support to agents to help them achieve their performance goals.
• Participate in quality assurance activities to maintain high service standards.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Human Resources, or a related field.
• Minimum 3 years of experience in training and development, preferably in the customer service industry.
• Certification in training and development (e.g., Certified Professional in Learning and Performance - CPLP).
• Strong knowledge of customer service best practices and industry standards.
• Excellent communication and presentation skills.
• Ability to work independently and as part of a team.
• Familiarity with training management systems (TMS) and learning management systems (LMS).
• Fluent in English and Indonesian.

🛠️ Keahlian

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